PHS B-Line Help

​If you are having trouble viewing your video, there are a few things you can try:

  1. Play the video streams one at a time: Click “Video 1” or “Video 2” instead of “View Encounter Videos”.  This will significantly decrease the required bandwidth.
  2. While the video is playing, right click the playback window and click “Settings” from the menu that appears.
  3. Adjust the “Local Storage” slider to the far-right (Unlimited). On the first tab at the bottom of this same window, uncheck “Enable hardware acceleration” (see image below).
  4. Connect to the Vanderbilt network through VPN: 
    Sometimes a direct pathway to the Vanderbilt network can help with routing issues.



If you continue to have issues, please contact: 
Alan Johnstone 
(615) 936-8702