- Hultman CS, Gwyther R, Saou MA, Pichert JW, Catron TF, Cooper WO, Hickson GB. Stuck In a Moment: An Ex Ante Analysis of Patient Complaints in Plastic Surgery, Used to Predict Malpractice Risk Profiles, From a Large Cohort of Physicians in the Patient Advocacy Reporting System. Annals of plastic surgery. 2015 Mar 17. PMID: 25785388 [PubMed].
Unsolicited patient complaints (UPCs) serve as a powerful predictor of increased risk of malpractice claims, and reductions in UPCs, through targeted physician interventions, lower incidence of lawsuits and decrease cost of risk management. We analyzed UPCs, verified by trained counselors in patient relations, to determine the malpractice risk of plastic surgeons, compared to dermatologists, all surgeons, and all physicians, from a national patient complaint registry.