Crisis Care Counseling

Crisis Care Counseling services at the PCC provide therapeutic support for students in immediate crisis. You will be given a brief assessment to complete while waiting for a therapist. This information will help us to meet your immediate needs.

Hours 

Crisis Care Counseling hours are Monday, 8:00am-4:30pm, Tuesday – Friday: 9:00am – 4:30pm.  During this time, you may come into the Psychological and Counseling Center and be seen by the clinician on call, or you may call the Psychological and Counseling Center at (615) 322-2571 to speak with a clinician. The Psychological and Counseling Center is located at 2015 Terrace Place (across Terrace Place from the Baker Building).

After 4:30 PM, if you are experiencing an urgent psychological crisis, you should go to the Vanderbilt Emergency Room or the nearest Emergency Room for acute assessment and support. If you decide not to go to the Emergency Room then you may call the PCC after 5PM (615) 322-2571 and, through an answering service, you will be connected to the clinician who is on call at that time.

Please note that for the week of spring break, March 6-10, the PCC crisis care hours will be Monday 8-4, and Tuesday - Friday 9-4. Thank you.

Confidentiality

The PCC is a confidential setting. We do not share information about students or anything discussed in session, with the exception of safety concerns, which may override the confidentiality policy in some cases.  
All members of the Vanderbilt student community are welcome to be seen for services, even if your primary concern is about someone other than yourself. If you are the concerned friend, roommate, relative, parent, or other acquaintance of a Vanderbilt student and coming to Crisis Care Counseling to talk about those concerns, please note that the PCC protects the confidentiality of past and present clients, and thus will not discuss matters related to their care at the PCC without their written consent. However, concerns about any student’s safety will be addressed through appropriate channels and VU resources.

What to Expect

Crisis Care Counseling is designed to provide immediate intervention for students with urgent needs. To protect the ability of PCC staff to attend to all students in need of immediate counseling, appointments may be limited to 20-30 minutes.

Crisis Care Counseling visits are different from standard individual therapy services and are designed to address your immediate needs today. A clinician will work with you to identify strategies and tools you can use to manage your immediate concerns and then will help to connect you to other services on and off campus that may be useful to you in the future, including other PCC services. 

During especially busy times, you may be asked to wait to be seen while a clinician attends to other students in need. Be aware that there may be a significant wait time for crisis care during these periods. While you wait, the PCC may provide you with educational materials to read, or you may want to visit the PCC Mind Body Lab where you can access video modules which address a wide range of topics that may be helpful to you. 

Note that if you have a provider at the PCC already you are encouraged to communicate your concerns by My Health at Vanderbilt. This will provide continuity of care and feedback to you from a therapist or medical provider who is familiar with your situation.