MPH’s Graves: Hospitals that score better on patient satisfaction scores reduce mortality
The relatively recent movements toward transparency and quality in health care have collided to produce dozens of publicly available hospital quality metrics. You might consider studying them in advance of your next hospital visit. But how do you know if the metrics actually mean anything?There is at least a bit of signal within the noise. The study, by health economists at M.I.T. and Vanderbilt, found that hospitals that score better on certain metrics reduce mortality. Among the ones they examined were patient satisfaction scores.