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Master of Public Health

Using Coworker Observations to Promote Accountability for Disrespectful and Unsafe Behaviors by Physicians and Advanced Practice Professionals.

AUTHORS

Webb LE , Dmochowski RR , Moore IN , Pichert JW , Catron TF , Troyer M , Martinez W , Cooper WO , Hickson GB , . Joint Commission journal on quality and patient safety / Joint Commission Resources. 2016 4 ; 42(4). 149-64
  • NIHMSID: 101238023

ABSTRACT

Health care team members are well positioned to observe disrespectful and unsafe conduct-behaviors known to undermine team function. Based on experience in sharing patient complaints with physicians who subsequently achieved decreased complaints and malpractice risk, Vanderbilt University Medical Center developed and assessed the feasibility of the Co-Worker Observation Reporting System(SM) (CORS (SM)) for addressing coworkers’ reported concerns.

Health care team members are well positioned to observe disrespectful and unsafe conduct-behaviors known to undermine team function. Based on experience in sharing patient complaints with physicians who subsequently achieved decreased complaints and malpractice risk, Vanderbilt University Medical Center developed and assessed the feasibility of the Co-Worker Observation Reporting System(SM) (CORS (SM)) for addressing coworkers’ reported concerns.

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